Overview
To request a refund for a payment, submit your request via the Legl platform. Once your request is received and processed, we refund the client's card directly.
Permissions
To process a refund, you need the Can refund payments permission on your account. If you can't see the refund option in the payment panel, ask your firm Admin to check your permissions in Settings > Team & departments.
How to refund
Adyen is Legl's current payment provider. To refund a payment taken via Adyen, follow the steps in How to refund a payment.
If the original payment was created via a connected integration, for example your practice management system, it can still be refunded the same way, directly through the Legl Pay dashboard rather than through the integration itself.
Scenarios where Legl is not able to process a refund
In the following scenarios, the firm will need to arrange the refund directly with the client:
Stripe — Legl's previous payment provider, used before November 2024. Contact the client to inform them of the refund, obtain their bank details, and process the refund through an alternative payment method.
Pay by Bank — payments taken via Pay by Bank cannot be refunded through Legl. Arrange the refund directly with the client, for example by direct bank transfer.
Important information
Your firm remains liable for all transaction fees associated with refunded payments, regardless of the payment method.
If you're unsure which process applies, contact our Support team and we'll be happy to help.