Overview
This article explains how payment transfers work in Legl Pay, including when funds are sent to your firm's bank account and how to track them. Payments are transferred twice daily on working days.
Typical timeframe
Legl transfers funds to your firm's nominated bank account twice per working day:
9:00am (Monday to Friday)
4:00pm (Monday to Friday)
Multiple client payments received between transfer windows are grouped into a single payout. You can view a full breakdown of included payments in the Transfers tab.
What can affect how long this takes
Payments made after 4:00pm are included in the next working day's 9:00am transfer.
Payments made on weekends or bank holidays roll over to the next working day.
What happens during this time
When a client makes a payment, the status updates to Paid in your Pay dashboard. The funds are first received into a Legl holding account before being transferred to your nominated account at the next scheduled transfer window.
How you will know it is complete
Once the transfer has been processed, the payment status in your Pay dashboard updates to Transferred. You can view a full breakdown of included payments in the Transfers tab and export transfer data to assist with reconciliation.
What to do if it is taking longer than expected
If a payment shows as Paid but has not transferred within the expected timeframe, contact our Support team.
Important information
Payments are transferred on working days only (Monday to Friday).
Payments made after 4:00pm are included in the next working day's 9:00am transfer.
Weekend and bank holiday payments are processed on the next working day.
Transfers may group multiple client payments into one bank transaction.