Overview
Legl moved payment providers from Stripe to Adyen in November 2024. If you are attempting to refund a payment from before this period and cannot see the Refund option in the payment panel, the payment was likely made through Stripe.
Legl cannot process Stripe refunds, so your firm will need to arrange this directly with the client.
Identifying a Stripe payment
If a payment was made before November 2024 and you cannot see the Refund option in the top right of the payment panel, it was likely processed through Stripe.
ℹ️ Important
If the payment was made after November 2024 and you cannot see the refund option, you may not have the required permissions. Contact your firm Admin who can check your permissions in Settings > Team & departments.
How to refund a Stripe payment
Legl cannot process refunds for Stripe payments. Your firm must arrange this directly with the client:
Contact the client to inform them of the refund.
Obtain their bank details.
Process the refund through an alternative payment method.
If you have any further questions, contact our Support team.
If you can see the refund option
If the Refund option is visible in the payment panel, the payment was made via Adyen. Follow the steps in How to refund a payment instead.
Important information
Your firm remains liable for all transaction fees associated with refunded payments.
Legl cannot process refunds for payments made via Stripe before November 2024. These must be arranged directly with the client.