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FAQs: Onboarding with FrankieOne & Using Legl for VOI

This page answers common questions about registering with the Document Verification Service (DVS), working with ID data providers, and using Legl’s VOI functionality.

Shanté Simpson avatar
Written by Shanté Simpson
Updated this week

Aus ID data providers and DVS

Q: What forms do I have to fill in to register with DVS?

A: You’ll need to complete the DVS Online Registration Form. This requires your ABN, organisation details, an authorised representative, and the list of ID documents your firm expects to verify.

A step by step guide on how to complete this correctly can be found here.

Q: How long does it take to register with your ID data providers?

A: The DVS registration process usually takes 1–3 weeks.

Q: Can I go live before our DVS registration is complete?

A: Yes. Your firm can start with safe harbour VOI checks that don’t use DVS. Once your registration is confirmed, we’ll update your Legl configuration so all future checks automatically include DVS.

Q: What obligations am I signing up to with DVS?

A: By registering, your firm agrees to comply with the DVS Business User Terms and Conditions. This includes:

  • Using DVS data only for legitimate VOI checks

  • Keeping accurate records of usage

  • Cooperating with any DVS audits of your firm
    (We can expand this section with full obligations once confirmed.)

Q: What if my firm doesn’t want to register with DVS – can we still use Legl?

A: No. To use Legl for VOI checks, your firm must register with the Document Verification Service (DVS).
DVS registration is required because it:

  • Ensures higher match rates, saving your team time reviewing CDDs

  • Improves detection of AML/CTF risks

  • Supports your firm’s compliance with AUSTRAC requirements


VOI functionality in Legl

Q: Can I use Legl to perform VOI checks on non-Australian citizens?
A: Yes, Legl supports VOI checks for non-Australian citizens.


👉 Tip: We recommend completing your DVS registration as early as possible. This ensures your firm can take advantage of higher match rates and streamlined compliance from day one.

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