Please see the our step-by-step guide on how to register for Adyen here.

You will need to register with Adyen as a new customer (of Adyen), same as you have done before with Stripe when you first began to accept payments via Legl. This is the only activity you’d need to complete to gain access to all new payment services and improvements. You will also receive a confirmation email from Legl within 1 working day once you’ve completed all changes.

Your Admin user can login to your Legl Account. Select Settings and Bank Accounts from the lefthand navigation menu, which brings you to Settings > Bank Accounts. Here you will see a large button in the top right corner that says [Register with Adyen].

You can register with Adyen now. Please complete your registration by Mon 26 Feb 2024 you automatically benefit from our Launch Offer for Same-Day Payout at no extra cost, with your pricing guaranteed until 1 January 2025.

Yes, you can! You can save changes and return to your application later. To revisit your application please login to your Legl Account and return to the "Settings > Bank Accounts" page where you began your application.

Admin users can access the registration link through their Legl account. Please do not copy/paste the link or URL directly from the button as it will expire within minutes for security purposes. Any Admin user who accesses the link will see the most recent version of the application. That means Admin users who click the registration button can view and advance your Adyen registration.

Please select the appropriate legal entity type during registration with Adyen that applies to your law firm. For the most common entities of UK law firms (Limited Liability Partnership, Limited company) please select:

LLP = Incorporated Partnership

LTD = Private Company

The registration process will guide you through the process and required information. You can begin the registration process to view all steps and documentation that apply to you before you submit your application.

You can view the Adyen Terms & Conditions (T&C) when you begin your registration process. If you wish to review or share a copy of Adyen’s T&C outside your registration process, you can also view them online here or download as PDF copy here: AfP - Sub-Merchant Terms and Conditions (October 2022)- Global version .pdf.

In those T&C you (the law firm) are referred to as a merchant, and we (Legl) as a marketplace or marketplace platform.

No, you do not need to take any action to accept payments with our new partner. We will manage the change over to Adyen with your existing setup and configuration in place.

The date for payments to be switched over to our new partner depends on the payment services and setup you use. Please refer to the email sent on Mon, 22 Jan 2024 for the specific dates related to your firm.

No, you do not need to take any action regarding your clients. We continuously invest into the payments experience of your clients. While there are improvements to the design of our payments page there is nothing you need to do. Your clients will also see the same text appear on their card and bank statements as before.

We understand that your clients expect a seamless experience when making payments to you. Over the coming months, our improved payment page design will put your brand more in the foreground, while retaining a smaller “powered by Legl” logo.

We’ll also improve the overall payment steps and options clients view online. We will also streamline the process for declined payments. This will help clients, who have failed to make a payment due to reasons such as insufficient funds or an invalid security code, to understand more easily whey their payment failed and how to resolve it.

While those and similar other changes are subtle, we believe our investments in the optimal client experience further contributes to the positive experience your clients associate with you.

We will manage this upgrade for you. To benefit from this change, you need to register with Adyen but there is no other action required beyond that.

Yes, please inform your finance team to expect card payments arriving from “ADYEN N.V.” when we moved your payments over to Adyen. You might also receive payments from Adyen and Stripe in parallel for a few days.

Payments made today by 4pm, will be paid out to your bank by 5pm. Payments made after 4pm will be paid out to your bank the next morning by 10am. Payouts will continue to happen on work days only - that means payments made during weekends or bank holidays will also roll over into the next working day payout.

If you complete your registration by the set deadline you automatically benefit from our Launch Offer for Same-Day Payout at no extra cost, with your pricing guaranteed until 1 January 2025.

During the transition phase, you might see Adyen and Stripe both sending you payouts from card payments on the same day. There can be two reasons for this: Timing overlap, and Migration dates for Payment Steps and Payment Plans.

Client expectations on paying by card have evolved faster than the legal industry’s approach to accepting payments. That includes the convenience for clients to pay with any card of their choosing without giving law firms more control over the associated AML risks. Coming this summer, we will enable you to manage your compliance risk on card payments more proactively.

As a first step, we will confirm the card issuer name on each payment. That’s the entity who provided the card your client is using for that payment. We will also continue to display if the card used is a debit card or a credit card. That enables you to see if a client pays using a card that is associated with an account they have provided or declared - and take action accordingly if it is not.

For example, let’s assume you’ve completed Source of Funds (SOF) and Source of Wealth (SOW) checks for a client on their HSBC bank accounts. Your client now pays via card. A debit card issued by “HSBC UK Bank PLC” appears related to those bank accounts - a debit card issued by “Nationwide Building Society” does not. And *credit* cards are never linked to bank accounts, even if they are issued by the same institution.

Knowing the card type and issuer name enables you to introduce more AML controls on your card payments. This is our first of several steps in helping you to better manage payment compliance. Customers who have registered with Adyen will automatically have access to this new service. If you’d like to learn more about this feature or be part of the Legl Product Innovation Group (Legl PIG), with early access and input to product designs and features, please get in touch with your Client Success Manager or the Legl Support Team.

It can be hard to determine who actually made the payment by card. To help you mitigate respective AML and compliance risks on card payments more proactively we will provide you with more information about the card your client used.

You will continue to see the cardholder name provided by your client when they made their payment. It will signal where someone used another person's card. For example, you might want to take further actions if a client by the name of “Jack Green” made a payment with a cardholder name of “Amber Read”. Reviewing the cardholder name is useful where there are discrepancies.

We will also start to validate the postal address your client enters during the payment process against the address their card is registered with. That means we will confirm if the country, city, postcode and address your client entered are the same as the ones their bank or card issuer has on file. Most cards in the UK support this Address Verification Service (AVS), and we request AVS results on international cards as well. That means you will be able to see the address your client provided for the payment, and if that address matched with what their bank has on file, only partially (e.g. country and city match, but not postcode and address) or not at all. In rare cases a card issuer won’t return any AVS results.

Customers who have registered with Adyen will automatically have access to this new service. If you’d like to learn more about cardholder names, AVS details or be part of the Legl Product Innovation Group (Legl PIG), with early access and input to product designs and features, please get in touch with your Client Success Manager or the Legl Support Team.

Adyen N.V. is a global Payments Service Provider (PSP), listed publicly in the Netherlands. It has a banking licence in some jurisdictions. Its UK branch is authorised as a UK bank by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).

Headquartered in Amsterdam, Adyen employs 3,000 people globally across 27 locations including the UK. Adyen is fully PCI DSS Level 1 compliant and processed over GBP 208 billion in Q3 2023 alone. Their customers include Microsoft, LinkedIn, Watches of Switzerland, KLM Airlines and many more reputable and well-known businesses and brands.

We are excited to work with Adyen to continue evolving payment services for you and your clients. Legl will continue to manage your payments relationship including all the day-to-day activities, product innovation and client experiences. That means there is no change in your processes moving from Stripe to Adyen.