The Identity Check element of Engage helps verify a client’s proof of address without needing to collect documents like utility bills or bank statements upfront. Instead, the system automatically checks the client’s details against trusted databases.
When your client submits their address, Engage checks it against the following UK-based databases:
The Electoral Roll
Credit record agencies
The phone book
The system looks for 2 matches to provide you with concrete proof of address. In that eventuality, you will receive a “Clear” result. Otherwise we will flag this to you for further review.
In the majority of cases, clients pass this check successfully.
An “Unidentified” result means the system couldn’t verify the client’s address using the databases. This can happen for several reasons, such as:
The address entered doesn’t match the official postal format
The client has recently moved home
The client has opted out of public records
The client is not a UK resident
If you receive an “Unidentified” result, you can ask the client to upload a proof of address document (e.g. utility bill, bank statement, or official correspondence issued in the last 3 months).
If you believe this client should have successfully passed the check, or require further information, please get in touch.