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What do I do when an Engage Request is "Ready for Review"?

Finding requests Ready for Review & Reviewing CDD reports

Tess Brown avatar
Written by Tess Brown
Updated over a week ago

How do I find requests Ready for Review?

When a client completes an Engage Request, you will receive an email notifying you that it's "Ready for Review".


How do I find requests Ready for Review?

  1. Log into your dashboard.

  2. Navigate to Engage → Individuals.

  3. Filter by Status: Ready for Review, or scroll to find reports marked “Ready for Review.”

  4. The most recent reports appear at the top.

  5. Click into the request to view the full report.


How do I review the request?

  1. Click the down arrow button to expand a summary of the client submission.

  2. Review the checks in line with your firm’s risk-based process.

    • Results will be flagged as either Clear or Consider.


Consider Results

A “Consider” result means Legl has flagged something that may require closer review. Examples include:

  • Financial check identifying a difference in registered address (e.g. against Equifax data)

  • A potential PEP (Politically Exposed Person)

  • A potential sanctions hit

In the case of watchlist screening (PEPs and sanctions), you may see several possible matches for your client.

To speed up review, Legl uses smart name matching technology to categorise potential matches into:

  • Strong matches → These are likely to be your client. Review carefully against details like date of birth, location, and source.

  • Probable false matches → These share a similar name but are likely different people. Still review them, but you may dismiss them quickly as not your client.

Once reviewed, you can:

  • Select Yes to confirm a match. These will remain under ongoing monitoring.

  • Select No to dismiss a match. These will be excluded from monitoring, reducing unnecessary alerts in future.


Clear Results

A “Clear” result means Legl has not identified any issues requiring further attention.


⚠️ Note: It is still your firm’s responsibility to review the full report before making a final decision.


Marking the report as Reviewed

  1. Once you’ve completed your review and identified next steps, tick Mark as Reviewed.

  2. Click Submit review.

⚠️ After submitting, you cannot add further comments.


Assigning to another reviewer

If your firm requires colleague review:

  • In the review window, select Change reviewer (at the top).

  • Choose the new reviewer from the dropdown.

⚠️ This must be done while the report is still “Ready for Review.” Once marked “Reviewed,” you cannot change the reviewer or status.


How to download a report

  1. From the report, click the three dots menu.

  2. Select Download report.

  3. Save the PDF to your CMS/PMS.

For further assistance, please contact us at [email protected].

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